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FREQUENTLY ASKED QUESTIONS
What is your return policy?
When will I receive my refund?
My shipped product arrived melted. Is it safe to use?
How do I request my favorite fragrance be brought back?
Shipping Options: United States
Do you offer Free Shipping?
How can I check the status of my order?
When will my order ship?
Can I change or cancel my order?
What if my Item arrives Damaged?
What if my package is Late or Lost?
What if I am missing an item from my order?
Why didn’t I receive an invoice with my order?
Buy Online Pick Up In Store: Frequently Asked Questions
What is Candle Day Early Access?
Virtual Line (Waiting Room) FAQs
How do I get added to your mailing list?
Android Users: Why can't I download the app?
Android Users: Why can't I activate my bonus point offer?
My Bath & Body Works Rewards Program: Frequently Asked Questions
How do I view my points or rewards history?
How do I scan my receipt to get points added to my Loyalty account?
What are bonus point offers?
How do I join My Bath & Body Works?
Avoiding Payment Scams
Contact Customer Care
More frequently asked questions
RETURNS & EXCHANGES
SHIPPING & DELIVERY
Order Tracking & Delivery
Buy Online, Pick Up In Store
Accounts & Services
My Bath & Body Works
Privacy & Security
Security Bug Report
States Privacy Rights (Certain States)
Do Not Sell My Personal Information (Certain States)
Transparency in Supply Chains
Targeted Ad Preferences (Certain States)
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