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FREQUENTLY ASKED QUESTIONS
- Auto Refresh: Frequently Asked Questions
- Canada: Taxes
- Having trouble checking out?
- How do I claim a sales tax exemption?
- Price Adjustments
- Taxes
- What is a Pre-Authorization?
- What payment methods do you accept?
- Why am I getting an error message when I try to submit my order?
- Why am I seeing a double authorization on my credit card?
- Why is my credit card information not being accepted?
- Can I add a promo code to my recent order?
- Can I redeem my Victoria's Secret Credit Card Rewards online?
- Can prices vary between stores and BathandBodyWorks.com?
- Do you offer Free Shipping?
- How many promo codes can I redeem on my order?
- Price Adjustments
- The offer sold out. Can I get a rain check?
- What are your current offers and promotions?
- Where are my free items?
- Where do I redeem my promo code?
- Why wasn't there a coupon included with my order?
- Why isn't my coupon working?
- Bath & Body Works Text Program
- How do I apply for an Victoria's Secret Credit Card?
- How do I keep my personal information safe?
- How do I get added to your mailing list?
- How do I pay my Victoria's Secret Credit Card bill?
- How do I reset my password?
- How do I unsubscribe from your mailing list?
- How do I update my mailing address?
- I have a question about Victoria's Secret Credit Card billing or payments
- What do I do if I forgot my password?
- Why didn't I get coupons?
- Can I combine points from multiple accounts?
- Can I get credit for my recent purchase if I join My Bath & Body Works now?
- Can I return the item I received by redeeming a reward?
- Can I still enroll if I don't have a smartphone?
- Do My Bath & Body Words rewards or offers expire?
- Free Full-Size Product
- How do I join My Bath & Body Works?
- How do I redeem My Bath & Body Works Rewards?
- I just made a purchase but am not a My Bath & Body Works Member. Can I get credit if I join now?
- My Bath & Body Works Rewards Program: Frequently Asked Questions
- The My Bath & Body Works App keeps crashing
- What happens to my eligible spend when I return items that counted towards my Reward?
- What is the My Bath & Body Works program?
- What is the My Rewards Card?
- Welcome Offer & Birthday Gift
- When will I receive my points for online purchases?
- Will my online purchase count toward my rewards?
- Semi-Annual Sale Frequently Asked Questions
- When does Semi-Annual Sale start?
- Are your hand soaps antibacterial?
- Corporate Gifts
- Corporate Gifts - Contact Us
- Do Hand Sanitizers & PocketBacs have an expiration date?
- Do you offer scent samples?
- Does your hand sanitizer meet FDA requirements?
- Did the price of 5-Pack PocketBac Hand Sanitizers change?
- How are Body Lotion, Body Cream & Body Butter different from one another?
- How can I determine a wallflower's fragrance?
- How can I view home fragrance ingredients?
- Is there a difference in burn hours between Single Wick and 3-Wick Candles?
- Is there a limit on how many items I can buy?
- Is there a limit on how many PocketBacs I can buy?
- Sea Island Cotton is now Sea Island Shore
- What are your candles made out of?
- What makes your high instensity candles different?
- What is the difference between White Barn and Bath & Body Works Home Fragrances?
- What if I am missing an item from my online order?
- What is the shelf life of BBW products?
- What voltage is recommended for Wallflower Plugs?
- Where are Bath & Body Works products made?
- Why is there wax left in the bottom of my candle?
- Are Bath & Body Works candles safe?
- How do I open my car fragrance holder?
- How can I tell when a product is expired?
- How do I twist off my Wallflower Refill cap?
- How long will my car fragrance refill last?
- How long will the fragrance last in the Scent Controlled Wallflowers?
- Important Candle Safety Information
- Wallflower Usage Tips
- Wallflower Scent-Changing Duo Tips
- How do I request my favorite fragrance be brought back?
- What is a retired fragrance?
- Why have you stopped making my favorite fragrance?
- I lost my gift card. Is there anything I can do?
- How do I check the balance of my gift card?
- How do I redeem a Gift Card or e-Gift Card?
- The recipient did not receive the e-Gift Card I sent
- Flat Rate Shipping & Handling
- Buy Online Pick Up In Store: Picking Up My Order
- Do you offer gift receipts?
- Freight Forwarding
- Is Buy Online Pick Up In Store available at my location?
- Shipping Options: Canada
- Shipping Options: International
- Shipping Options: United States
- What safety measures are in place?
- Why can't I choose overnight shipping?
- Can I change or cancel my order?
- Can I change or cancel my backorder?
- How can I check the status of my backorder?
- How can I check the status of my order?
- How can I confirm my order details?
- What is a backorder?
- What is my order number?
- When will my backorder ship?
- When will I receive my Order Confirmation Email?
- Where is my package?
- Why was my item or order cancelled?
- When will my order ship?
- What if my package is Late or Lost?
- What if my Item arrives Damaged?
- How can I receive SMS text notifications for order tracking?
- How do I track an order shipping to Canada?
- How do I track my order?
- Multiple Shipments
- What do I do if I received the wrong item?
- Why am I not seeing any tracking scans for my order?
- Why didn’t I receive an invoice with my order?
- How do promotions work with Buy Online Pick Up In Store orders?
- Can I return an empty product?
- How do I return a gift?
- How Will I Be Refunded?
- Online Purchase Return Options
- What is your return policy?
- When will I receive the refund from my return?
- Are stores in Canada the same as in the U.S.?
- Buy Online Pick Up In Store: Frequently Asked Questions
- Can Gift Cards purchased online be redeemed in Canadian stores?
- Is my local store open?
- What do I do if I have an issue with my Buy Online, Pick-Up In-Store order (item damaged, missing from bag, etc.)?
- Where can I find a Bath & Body Works Store near me?
- Where can I find Bath & Body Works Stores in Canada?
- My "Buy Items, Get Items Free" promotion aren't showing as free on my invoice or receipt
- Store Purchase Return Guidelines
- Career opportunities
- California Privacy Rights
- Do Not Sell My Personal Information (California)
- Financial Incentives Privacy Notice (for California residents)
- Transparency in Supply Chains
- Online Privacy Policy
- A message from our CEO
- Can I open a Bath & Body Works store in my hometown?
- Compliance with the Accessibility for Ontarians with Disabilities Act
- How do I request a charitable donation?
- What is your policy regarding animal testing?
- Website Accessibility
