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PRODUCTS

General Information

  • My shipped product arrived frozen. Is it safe to use?
  • What is the shelf life of BBW products?
  • Where are Bath & Body Works products made?
  • Do you offer scent samples?
  • Is there a limit on how many items I can buy?
  • How are Body Lotion, Body Cream & Body Butter different from one another?
See all 23 articles

Product Usage

  • How can I tell when a product is expired?
  • Important Candle Safety Information
  • Are Bath & Body Works candles safe?
  • Wallflower Usage Tips
  • How do I twist off my Wallflower Refill cap?
  • How long will the fragrance last in the Scent Controlled Wallflowers?
See all 9 articles

Retired Fragrances

  • How do I request my favorite fragrance be brought back?
  • What is a retired fragrance?
  • Why have you stopped making my favorite fragrance?

Gift Cards

  • I lost my gift card. Is there anything I can do?
  • How do I check the balance of my gift card?
  • How do I redeem a Gift Card or e-Gift Card?
  • The recipient did not receive the e-Gift Card I sent
  • Terms Of Use
  • Privacy Policy
  • Security Bug Report
  • States Privacy Rights (Certain States)
  • Do Not Sell My Personal Information (Certain States)
  • Transparency in Supply Chains
  • Targeted Ad Preferences (Certain States)
  • Limit the Use of My Sensitive Personal Information (California)

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