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PRODUCTS

General Information

  • My shipped product arrived melted. Is it safe to use?
  • What is the shelf life of BBW products?
  • Do you have a recycling program?
  • How do I know the ingredients in your personal care products are safe?
  • Where are Bath & Body Works products made?
  • Do you offer scent samples?
See all 20 articles

Product Usage

  • How can I tell when a product is expired?
  • Important Candle Safety Information
  • Are Bath & Body Works candles safe?
  • Wallflowers Usage Tips
  • How do I twist off my Wallflowers Refill cap?
  • How long will the fragrance last in the Scent Controlled Wallflowers?
See all 8 articles

Discontinued Fragrances

  • How do I request my favorite fragrance be brought back?
  • What are Online Exclusives?
  • Why have you stopped making my favorite fragrance?

Gift Cards

  • Why am I getting an error message when trying to redeem my Gift Card and/or E-Gift Card?
  • I lost my gift card. Is there anything I can do?
  • How do I check the balance of my gift card?
  • How do I redeem a Gift Card or E-Gift Card?
  • Why didn't my recipient receive the E-Gift Card I sent?
  • Terms Of Use
  • Privacy Policy
  • Security Bug Report
  • States Privacy Rights (Certain States)
  • Do Not Sell or Share My Personal Information (Certain States)
  • Transparency in Supply Chains
  • Targeted Ad Preferences (Certain States)

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