Here are some ways to help make sure you get a password reset email from us!
- Check your spam folder
- Add customerservice@bathandbodyworks.com to your email address book; please note this email address does not accept incoming emails
- Reach out to your email service provider to make sure you're able to get emails from the @bathandbodyworks.com domain
If you're still not receiving the password reset email you requested:
- It might be because there's not an account associated with the email address you provided
- You accidently mistyped your email address when first signing up for your account. If you mistyped your email address when signing up for your account, then we're not able to reset your password. We suggest creating a new account with the correct email address.