If you're seeing a message like "We couldn't sign you in. Please check your credentials or reset your password" it may be due to incorrect credentials (either email or password). We suggest resetting your password or trying again later.
If you're using a password manager, it can sometimes save an incorrect password during the reset process, which may cause login issues. To avoid this, keep these tips in mind:
- Check password requirements: Make sure your new password meets our standards for length, complexity, and and character requirements
- Verify what's saved: Confirm that the password you entered during reset is the same one stored in your password manager
- Type it first, then save: We recommend manually typing your new password to confirm it works before saving it in your password manager. This helps prevent mismatched credentials.
If you continue to get a message like "Oops, something went wrong" (from our app) or "Something went wrong. Try again" (from a mobile browser) after resetting your password it may be due to your phone not running the latest version of iOS or Android operating system.
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iPhone: iOS version 17 or later is required. Click here for a step-by-step guide on how to check what iOS version your phone is running and how to update.
- Not all iPhone models support this version. If your device is older and doesn't support iOS 17, you may experience issues such as log in errors or app incompatibility. Visit Apple's iOS compatibility page to see which models support iOS 17.
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Android: Android version 13 or later is required. Click here for a step-by-step guide on how to check what Android version your phone is running and how to update.
- Not all Android models support this version. If your device is older and doesn't support Android 13, you may experience issues such as log in errors or app incompatibility. Visit Android's compatibility page to see which models support Android 13.
If your device isn't eligible for the update, you can access your Rewards Wallet by signing in to your account through a desktop browser.
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