If you're seeing an error like "Oops, something went wrong”, "Something went wrong. Try again", "This connection is not private", or a message saying our app isn't compatible with your device, it may be due to your phone not running the latest version of iOS or Android. To access the full capabilities of our latest app version, please ensure your device is updated to the most recent operating system.
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iPhone: iOS version 17 or later is required. Click here for a step-by-step guide on how to check what iOS version your phone is running and how to update.
- Not all iPhone models support this version. If your device is older and doesn't support iOS 17, you may experience issues such as log in errors or app incompatibility. Visit Apple's iOS compatibility page to see which models support iOS 17.
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Android: Android version 13 or later is required. Click here for a step-by-step guide on how to check what Android version your phone is running and how to update.
- Not all Android models support this version. If your device is older and doesn't support Android 13, you may experience issues such as log in errors or app incompatibility. Visit Android's compatibility page to see which models support Android 13.
If your device isn’t eligible for the update, you can access your Rewards Wallet by signing in to your account through a desktop browser.
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