Let's Chat! Our digital assistant, Violet, is available 24/7. If you need help from an associate, we'll direct you during our hours of operation (8am-midnight ET).
Can't chat with us?
We don't offer an option to email. Why? We really like connecting with you in chat or by phone where we can resolve your concerns quickly!
Get what you need, faster. Our self-service options are available for fast support:
MY BATH & BODY WORKS REWARDS
If you're looking for information about our Rewards program, see our FAQs here.
Missing Points: The easiest way to add a missing store or online purchase is to chat with us, just have your receipt barcode or order number ready. Get started ->
Point & Reward History: View your points and reward history in the app or online. Check out this FAQ for a step-by-step guide.
For all Reward program questions, chat with us or call us at 1-800-869-0158 (6a-2a ET)
7 Limited Parkway East
Reynoldsburg, OH 43068
If you'd like to hear from us please reach out to us by chat or phone. We're unable to respond to all correspondence and we'd prefer to connect with your real time as we value your feedback and suggestions.