Let's Chat - select the blue chat icon in the lower-right of your screen! Our digital assistant, Violet, is available 24/7. If you need help from an associate, we'll direct you during our hours of operation (6am-2am ET).
Can't chat with us?
BathandBodyWorks.com or order questions, call 1-800-756-5005 (7am-11pm ET)
Store Experience questions, call 1-800-395-1001 (9am-7pm ET)
For relay service, please dial 711
BathandBodyWorks.ca or Canada store questions, visit us here.
We don't offer an option to email. Why? We really like connecting with you in chat or by phone where we can resolve your concerns quickly!
Get what you need, faster. Our 24/7 self-service options are available for fast support:
Order Cancel
Coupons in the Mail Sign-Up
Order Status
Bring Back a Fragrance Request
See our policy on accommodating assistive readers
MY BATH & BODY WORKS REWARDS
If you're looking for information about our Rewards program, see our FAQs here.
Missing Points: The easiest way to add a missing store or online purchase is to chat with us, just have your receipt barcode or order number ready.
Point & Reward History: View your points and reward history in the app or online. Check out this FAQ for a step-by-step guide.
For all Reward program questions, chat with us or call us at 1-800-869-0158 (7am-11pm ET)
MAILING ADDRESS
7 Limited Parkway East
Reynoldsburg, OH 43068
If you'd like to hear from us please reach out to us by chat or phone. We're unable to respond to all correspondence and we'd prefer to connect with your real time as we value your feedback and suggestions.
For coupon mailing list removal, visit us here. For address change options, visit us here.