What if my item arrives Damaged?

We're sorry to hear your item arrived damaged - sometimes, this happens during shipping.

It's easy to self-service 24/7 with our digital AI agent, Violet. To begin:

1. Access the chat icon in the lower-right of your screen
2. Type "damage"
3. Follow the prompts to complete your replacement or refund request
   • Replacements are subject to availability and will be shipped at no cost to you, using standard shipping, to the same address.
   • Refunds are issued to the original payment method. If you paid with a Gift Card, we'll send you a new E-Gift Card to the email address provided on your order.

RELATED ARTICLES:

My shipped product arrived frozen. Is it safe to use?