We're sorry to hear your item arrived damaged - sometimes, this happens during shipping.
It's easy to self-service 24/7 with our digital AI agent, Violet. To begin:
- Access the chat icon in the lower-right of your screen
- Type "damage"
- Follow the prompts to complete your replacement or refund request
- Replacements are subject to availability and will be shipped at no cost to you, using standard shipping, to the same address.
- Refunds are issued to the original payment method. If you paid with a Gift Card, we'll send you a new E-Gift Card to the email address provided on your order.
RELATED ARTICLES:
My shipped product arrived melted. Is it safe to use?