Order Basics
- Where can Bath & Body Works products be purchased?
- Understanding Your Payment and Charges
- Why can't I shop from my mobile device?
- Why am I having trouble checking out?
- Why is my payment information not being accepted?
- What is a Pre-Authorization?
Offers & Promotions
- Why isn't my offer code working?
- Gingham Nation: Frequently Asked Questions
- Where do I redeem my promo code?
- How many promo codes can I redeem on my order?
- Can I add a promo code to my recent order?
- The offer sold out. Can I get a rain check?
Email, Mail, & Texts
- How do I get added to your mailing list?
- Why didn't I get coupons?
- How do I update my mailing address?
- How do I unsubscribe from your mailing list?
- How do I sign up to receive email offers?
- How do I change my email frequency or unsubscribe from offers?
Stores
- What is Instacart?
- Where can I find a Bath & Body Works Store near me?
- Is my local store open?
- Are stores in Canada the same as in the U.S.?
- Can Gift Cards purchased online be redeemed in Canadian stores?
- My "Buy Items, Get Items Free" promotion aren't showing as free on my receipt or order confirmation email