If you're seeing a message like "This connection is not private", or "Something went wrong. Try again" it may be due to your phone not running the latest version of iOS or Android.
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iPhone: iOS version 17 or later is required. Click here for a step-by-step guide on how to check what iOS version your phone is running and how to update.
- Not all iPhone models support this version. If your device is older and doesn't support iOS 17, you may experience issues such as log in errors or app incompatibility. Visit Apple's iOS compatibility page to see which models support iOS 17.
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Android: Android version 13 or later is required. Click here for a step-by-step guide on how to check what Android version your phone is running and how to update.
- Not all Android models support this version. If your device is older and doesn't support Android 13, you may experience issues such as log in errors or app incompatibility. Visit Android's compatibility page to see which models support Android 13.
If your device isn't eligible for the update, you can access our website through a desktop browser.
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