If you're experiencing a credit card error message or your payment is not being accepted, it's likely due to incorrect or outdated payment information, or your bank might be blocking the transaction.
Here are a few things you can try:
1. Verify your payment information
- Double-check your details: Ensure your credit card number, expiration date, CVV, and billing address entered correctly match your banks records
- Update outdated information: If you've recently moved or received a new card, update your billing address and card details to match
- Try adding your card again: If it's been previously saved, try deleting and re-adding
2. Troubleshoot with your Browser and Device
- Clear your browser's cache and cookies: This can help resolve session errors or outdated information stored in your browser. Just keep in mind when you do this it will empty your shopping bag if you aren't logged into your account
- Try a different browser or device: This will help isolate if the issue is with the current browser or device settings
3. Contact your Bank
- Inquire about potential blocks or holds: Your bank may have flagged the transaction for security reasons or placed a temporary hold on your card
4. Consider an Alternate Payment option
- Use a different card or payment option: If the issue persists, try using a different card or payment method. Our available payment methods are listed here.
We're here to help if you're still experiencing an issue after trying these tips.
Chat with us! Our chat associates are available 6am-2am ET. Select the chat icon in the lower-right of your screen. Can't chat with us? Call 1-877-832-9272 (7am-11pm ET).