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FREQUENTLY ASKED QUESTIONS

  • What is your return policy?
  • When will I receive my refund?
  • My shipped product arrived melted. Is it safe to use?
  • How do I request my favorite fragrance be brought back?
  • Shipping Options: United States
  • Do you offer Free Shipping?
  • How can I check the status of my order?
  • When will my order ship?
  • Can I change or cancel my order?
  • Package Tracking Tips
  • What if my item arrives Damaged?
  • What if my package is Late or Lost?
  • What if I am missing an item from my order?
  • Why didn’t I receive an invoice with my order?
  • Buy Online Pick Up In Store: Frequently Asked Questions
  • Why isn't my offer code working?
  • How do I get added to your mailing list?
  • How do I redeem a My Bath & Body Works Reward or Birthday Reward?
  • Why didn't I get my Birthday Reward?
  • How do I view my points or rewards history?
  • When will I receive points for my purchase?
  • How do I scan my receipt to get points added to my Loyalty account?
  • What are bonus point offers?
  • Why can't I activate my bonus point offer?
  • Where can I see if my bonus points were applied?
  • My Bath & Body Works Rewards Program: Frequently Asked Questions
  • How do I join My Bath & Body Works?
  • Why can't I download or use the app?
  • Avoiding Payment Scams
  • Contact Customer Care

Show All Customer Service Topics
  • Terms Of Use
  • Privacy Policy
  • Security Bug Report
  • States Privacy Rights (Certain States)
  • Do Not Sell or Share My Personal Information (Certain States)
  • Transparency in Supply Chains
  • Targeted Ad Preferences (Certain States)

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