Skip to main content
Bath and Body Works Help Center home page

How Can We Help You?

Search

FREQUENTLY ASKED QUESTIONS

  • What is your return policy?
  • How do I request my favorite fragrance be brought back?
  • Shipping Options: United States
  • Do you offer Free Shipping?
  • How can I check the status of my order?
  • When will my order ship?
  • Can I change or cancel my order?
  • What if my Item arrives Damaged?
  • What if my package is Late or Lost?
  • What if I am missing an item from my order?
  • Why didn’t I receive an invoice with my order?
  • Buy Online Pick Up In Store: Frequently Asked Questions
  • How do I get added to your mailing list?
  • My Bath & Body Works Rewards Program: Frequently Asked Questions
  • How do I view my points or rewards history?
  • How do I scan my receipt to get points added to my Loyalty account?
  • Contact Customer Care

Show All Customer Service Topics
  • Terms Of Use
  • Privacy Policy
  • Security Bug Report
  • States Privacy Rights (Certain States)
  • Do Not Sell My Personal Information (Certain States)
  • Transparency in Supply Chains
  • Targeted Ad Preferences (Certain States)
  • Limit the Use of My Sensitive Personal Information (California)

© 2022 Bath & Body Works Direct, Inc.All Rights Reserved.