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FREQUENTLY ASKED QUESTIONS
- What is your return policy?
- When will I receive my refund?
- What happens to my Reward if an item or order is canceled?
- Why is my Reward missing?
- How do I redeem a My Bath & Body Works Reward or Birthday Reward?
- Why didn't I get my Birthday Reward?
- How do I view my points or rewards history?
- When will I receive points for my purchase?
- How do I scan my receipt to get points added to my Loyalty account?
- Where can I see if my bonus points were applied?
- Why can't I sign in to my account?
- Why didn't I get a password reset email?
- My Bath & Body Works Rewards Program: Frequently Asked Questions
- How do I join My Bath & Body Works Rewards?
- Why can't I download or use the app?
- Shipping Options: United States
- Do you offer Free Shipping?
- Can I change the shipping address on my order?
- How can I check the status of my order?
- When will my order ship?
- Can I change or cancel my order?
- Package Tracking Tips
- What if my item arrives Damaged?
- What if my package is Late or Lost?
- What if I am missing an item from my order?
- Why did my pickup item switch to shipping?
- Buy Online Pick Up In Store: Frequently Asked Questions
- When is the last day to pick up my Pick Up In Store order?
- Why isn't my offer code working?
- How do I get added to your mailing list?
- My shipped product arrived melted. Is it safe to use?
- How do I request my favorite fragrance be brought back?
- Avoiding Gift Card Scams
- Avoiding Payment Scams
- Contact Customer Care
- My shipped product arrived frozen. Is it safe to use?
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