What if my Item arrives Damaged? We're sorry to hear your item arrived damaged. Please contact us so we can make it right. Chat with us! Select the blue chat icon in the lower right of your screen or call us at 1-877-832-9272 (6a-2a EST). Related articles What if my package is Late or Lost? Contact Customer Care Return my Online Purchase in a Store - United States Online Purchase Return Options How can I receive SMS text notifications for order tracking?