Where are my free items? Since there is such a large variety of choices to mix & match when shopping our "Buy X, Get X Free" promotions, we want to make sure we know which items to package for you. Be sure to add the item(s) you would like for free to your shopping bag. Related articles Contact Customer Care What are your current offers and promotions? Why wasn't there a coupon included with my order? Why isn't my coupon working? Can prices vary between stores and BathandBodyWorks.com?