What do I do if I have an issue with my Buy Online, Pick-Up In-Store order (item damaged, missing from bag, etc.)? We're sorry to hear you had an issue with your Pick Up Order, Please contact Customer Care so we can make it right. Related articles Contact Customer Care Buy Online Pick Up In Store: Picking Up My Order Buy Online Pick Up In Store: Frequently Asked Questions What if my Item arrives Damaged? Can I change or cancel my order?