We just want you to love it!
At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy.
Online purchases can be returned by mail or in a Bath & Body Works store (U.S. only). Please choose a link below for more information regarding our Return Guidelines & Instructions based on your return method:
- Return my Online Purchase by Mail - United States
- Return my Online Purchase in a Store - United States
- Return my Online Purchase by Mail - Canada
Croc purchases are ONLINE RETURN ONLY and not eligible for in-store return.