At Bath & Body Works and White Barn stores in the US, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) to any of our Bath & Body Works or White Barn stores in the US for a refund, merchandise credit or exchange, subject to this policy.
AT SELECT US STORES, YOU WILL BE LIMITED TO $250 IN NON-RECEIPTED RETURNS OR EXCHANGES WITHIN A 90-DAY PERIOD. These limits do not apply to the return or exchange of defective merchandise. At select US stores, Bath & Body Works and White Barn will use an electronic system to record, monitor, analyze, and limit returns and exchanges. At select US stores, a government-issued identification (“ID”) is required in order to track returns and exchanges and Bath & Body Works and White Barn will electronically scan or manually collect information from this ID.
Original Receipt — Ninety days or less from the original purchase date, cash, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.
Gift Receipt — Merchandise credit will be issued for the purchase price on the gift receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the credited amount.
No Receipt — Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
Gift Cards — Gift cards (including E-Gift Cards) cannot be returned or exchanged. Not redeemable for cash except where required by applicable law. TERMS AND CONDITIONS APPLY TO GIFT CARDS.
Price Adjustments and Matching — A one-time price adjustment from the original store selling price to the current store selling price will be issued for in-store purchases when the original receipt is presented within 14 days after the date of the original purchase. Flash Sales, select promotions lasting 48 hours or less, Candle Day event pricing, Instacart purchases, purchases from social shops (such as TikTok) or resellers (such as Amazon) and email offers are not eligible for price adjustments. We will not price match to prices offered in other channels.
- My Bath & Body Works Rewards — With a receipt, an item acquired by redeeming a My Bath & Body Works loyalty program reward (a “Reward”) may be exchanged for another item meeting the eligibility criteria for Reward redemption. Without a receipt, an exchange will be processed pursuant to the terms of the “Additional Terms and Conditions” section of this policy. If credit is preferred, with or without a receipt, merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
- Instacart – With an Instacart receipt, merchandise credit will be issued based on the price paid for the product. Without a receipt, merchandise credit will be issued pursuant to the terms of the “No Receipt” section of this policy or an exchange will be processed pursuant to the terms of the “Additional Terms and Conditions” section of this policy.
- Social Shops and Authorized Sellers — Product purchased on Bath & Body Works social channels (such as TikTok) or from authorized sellers (such as Amazon) must be returned to the authorized seller, consistent with the authorized seller’s policies; Returns will not be accepted in Bath & Body Works stores or via the Bath & Body Works online return process.
- Additional Terms and Conditions — As an alternative to a refund, customers are welcome to exchange product for a replacement that is of the same type and the same ticket price as the product being returned (for example, exchanging a three-wick candle for a different three-wick candle with the same ticket price). To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with this policy) will be determined by Bath & Body Works and White Barn in their sole discretion. All returns, exchanges and price adjustments must be made in the country of original purchase. Policies may vary by store locale. The policy posted in the store of return governs.
- Purchase Limits — Customers are limited to purchasing no more than nine units of any specific product.
A written copy of this policy is available by request. Bath & Body Works and White Barn reserve the right to modify or withdraw this policy and the 100% satisfaction guarantee at any time with or without notice.