Website Purchase Return Policy

Website Purchase Return Policy

How to return your Website purchase in stores

How to return your Website purchase through the mail 

Website Purchase Return Policy

At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased on www.bathandbodyworks.com and via the Bath & Body Works App (collectively, the “Website”) from us that are in new, gently used or defective condition (due to materials or craftsmanship) to any of our Bath & Body Works or White Barn stores in the US for a refund, merchandise credit or exchange or via mail for a refund or merchandise credit, subject to this policy. See below for the process to commence an in-store return or a mail return of product purchased from the Website (as well as additional terms and conditions governing the circumstances under which Bath & Body Works will accept the return of product purchased from the Website).

AT SELECT US STORES, YOU WILL BE LIMITED TO $250 IN NON-RECEIPTED RETURNS OR EXCHANGES WITHIN A 90-DAY PERIOD.  These limits do not apply to the return or exchange of defective merchandise.  At select US stores, Bath & Body Works and White Barn will use an electronic system to record, monitor, analyze, and limit returns and exchanges. At select US stores, a government-issued identification (“ID”) is required in order to track returns and exchanges and Bath & Body Works and White Barn will electronically scan or manually collect information from this ID.

• Damaged or Wrong Product – If your order from the Website contained product that was damaged or was not the correct product that you ordered, chat with us via the chat icon on the Website and we will work to resolve the issue. We reserve the right to deny requests related to allegations of damaged or wrong product, in our sole discretion, in cases of suspected fraud.

• Original Receipt — Ninety days or less from the original purchase date, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.

• Gift Receipt — Merchandise credit will be issued for the purchase price on the gift receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the credited amount.

• No Receipt — Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.

• Gift Cards — Gift cards (including E-Gift Cards) cannot be returned or exchanged. Not redeemable for cash except where required by applicable law. TERMS AND CONDITIONS APPLY TO GIFT CARDS.

• Price Adjustments and Matching — A one-time price adjustment from the original Website selling price to the current Website selling price will be issued for Website purchases when the original receipt is presented to us via the chat icon on the Website within 14 days after the date of the original purchase. Flash Sales, select promotions lasting 48 hours or less, Candle Day event pricing, purchases from social shops (such as Tik Tok) or resellers (such as Amazon) and email offers are not eligible for price adjustments.  We will not price match to prices offered in other channels.

• My Bath & Body Works Rewards – With a receipt, an item acquired by redeeming a My Bath & Body Works loyalty program reward (a “Reward”) may be exchanged [MB5] [JB6] [MB7] for another item meeting the eligibility criteria for Reward redemption.  Without a receipt, an exchange will be processed pursuant to the terms of the “Additional Terms and Conditions” section of this policy.  If credit is preferred, with or without a receipt, merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
• Social Shops and Authorized Sellers – Product purchased on Bath & Body Works social channels (such as TikTok) or from authorized sellers (such as Amazon) must be returned to the authorized seller, consistent with the authorized seller’s policies; Returns will not be accepted in Bath & Body Works stores or via the Bath & Body Works online return process.
• Additional Terms and Conditions — As an alternative to a refund, customers are welcome to exchange product for a replacement that is of the same type and the same ticket price as the product being returned (for example, exchanging a three-wick candle for a different three-wick candle with the same ticket price).  To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with this policy) will be determined by Bath & Body Works and White Barn in their sole discretion. Exchanges and gift returns of items purchased from the Website can only be performed in stores, subject to the terms of this policy. All returns, exchanges and price adjustments must be made in the country of original purchase.  Policies may vary by store locale. The policy posted in the store of return governs.  Bath & Body Works and White Barn reserve the right to modify or withdraw this policy and the 100% satisfaction guarantee at any time with or without notice.

How to return your Website purchase in a Store

STEP 1: Start your return

• Click here to open our returns portal and let us know which item you're returning (or plan to exchange) 

STEP 2: Choose your return method

• Select “Visit a Store” and follow the instructions

STEP 3: Visit a store to make your return (or exchange)

• Bring your item and the return slip (show on your phone or print) to any Bath & Body Works store in the US  and our associates will be ready to help
  • Starting a return in our Website portal does not complete the return. Items must be processed in store to receive a refund. Returns received in store more than 90 days after the original purchase date will result in the issuance of merchandise credit (irrespective of when the return was entered into our returns portal).

How to return your Website purchase by Mail

STEP 1: Start your return

• Click here to open our returns portal and let us know which item you're returning  
  • Items purchased in a store may only be returned to a store. See our Store Purchase Return Policy for more information.

STEP 2: Choose your return method

• Select “Ship it Back” and follow the instructions

STEP 3: Get your package ready

• Grab a box (you can reuse the one your order came in!) and pack your items securely.
• Include your packing slip - you'll get it from the returns portal. We'll also provide the return address in the returns portal. 
  • Return each order in its own package with its own return label. We can’t process combined returns from multiple orders in one package
  • For safe handling and accurate tracking, do not include more than 24 items in a single return package. Packages with more than 24 items  will not be processed for return and will be discarded. Bath & Body Works will not be responsible for replacing or refunding the customer for any returns that contain more than 24 items.

STEP 4: Choose a carrier & ship it

• Mail the package with the shipping carrier of your choice.
• Make sure it's insured and trackable - that way, you can keep an eye on it until it reaches us.
  • Please note: Return shipping costs are your responsibility. Bath & Body Works does not provide prepaid return labels.
• If you're returning items like flammable liquids or aerosols you must disclose those contents to your carrier and your carrier can help you follow the proper shipping regulations. 

STEP 5: Sit tight while we process your return

• Once we process your return, we'll send you a Return Order Confirmation email.
• Please allow up to 14 business days for us to complete the process and issue your refund.
  • Starting a return in our Website portal does not complete the return. Items must be processed at our facility to receive a refund.  Returns processed in our facility more than 90 days after the original purchase date will result in the issuance of merchandise credit (irrespective of when the return was entered into our returns portal).
• If any items mailed back to our facility are not eligible for return because they do not meet our return guidelines (for example, they show excessive wear and tear, are significantly used or bear a label that has been intentionally defaced), the items  will not be processed for return and will be discarded. Bath & Body Works will not be responsible for replacing or refunding the customer for any returns that contain items not eligible for return.