Order Confirmation emails are typically sent within a few minutes of placing your order, but can take up to an hour.
What if I didn't receive an Order Confirmation email?
- View your inbox, spam/junk, and promotions folders. At times, the email may be picked up by filter based on your email settings.
- When using Apple Pay or PayPal, please check to make sure an alternate email address is not associated with your Apple Pay or PayPal account, as your Order Confirmation email may have been sent there.
- If you have an order number, check your order status using our self-service steps.
If you still are unable to locate an email and don't have an order number, the order may not have been successfully placed. You may be seeing a temporary authorization hold rather than a completed charge. Learn more about pre-authorization holds here.