You’ll receive an email from us explaining the reason an item or order is canceled. You can also view details on your order status by visiting our Order Tracking page.
Canceled items
We know this can be disappointing and make every effort to fulfill your items as expected when you submitted your order. Unfortunately, there are times when the demand for an item is high and we may not be aware the item is out of stock until we go to pack your item for shipping or pick up in store. We may also need to cancel an item based on shipping restrictions including the location to which you've chosen to have it shipped or the delivery method selected.
Canceled orders
There likely was an issue with the billing or card information. Double check your billing information from the order confirmation email. If all appears correct, you can contact us for more help.
Effective July 31, 2023 the Victoria's Secret Credit Card can no longer be used as a form of payment online or in stores unless the card has a MasterCard logo. Orders placed that do not meet the MasterCard logo requirement will be canceled.
Will I be charged for a canceled item or order?
You will not be charged for any canceled items or order. You may still see a pre-authorization or temporary hold of funds. Pre-authorizations may take up to 7 business days to be released from your account. If you paid by a Gift Card or E-Gift Card a new E-Gift Card will be sent to your email address for the amount used.
What happens to my Bath & Body Works Rewards when an item or order is canceled?
If you used a Reward, you'll receive a new Reward back for the canceled item or order. The new Reward will be added to your wallet within about 1 hour and can be redeemed anytime within 90 days. In your Points History, you'll see it as a "Reward Earned" for the reissuance. Note: For any items or orders canceled before June 29, 2026, please chat with us so we can assist you in place a new order with your Reward.
Birthday Rewards will not be added back to your wallet if they were applied to a canceled item order. Chat with us and we'll help you place a new order using your Birthday Reward.
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