We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in the US for a full refund, subject to the terms of our Return Policy.
- WITH ORIGINAL RECEIPT: Ninety days or less from the original purchase date, cash, credit card, debit card and Paypal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refunds are based on the purchase price shown on the original receipt. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.
- *If you no longer have the debit card or gift card with a Visa or Mastercard logo used on the original purchase, the refund will be issued as a merchandise credit.
- NO RECEIPT: If you don’t have a receipt, the return policy posted at the time and place of your return will apply to your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
- GIFT RECEIPT: An exchange or merchandise credit will be issued for the purchase price on the gift receipt. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the credited amount.
- GIFT CARDS: Gift cards (including eGift cards) cannot be returned or redeemed for cash unless the total gift card balance is less than $10. Terms & Conditions apply to Gift Cards.
- Price Adjustments: A one-time price adjustment from the original selling price to the current selling price will be issued for in-store purchases when the original receipt is presented within 14 days after the date of the original purchase. Flash Sales, promotions lasting 24 hours or less, email offers, and Auto Refresh orders are not eligible for price adjustments.
OUTSIDE THE UNITED STATES
Purchases made in a Bath & Body Works Store may only be exchanged or returned in a store located in the same country. Return & Exchange processes may vary depending on your country. Please contact your local store for details.
All returns, exchanges and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; the policy posted in the store of return governs. At select US stores, a government-issued ID is required for all returns and exchanges. Bath & Body Works and White Barn will electronically scan or collect information from this ID for the purpose of preventing return abuse. At select US stores, you will be limited to $250 in non-receipted returns within a 90 day period (this does not include defective merchandise).