Order Basics
- How does PayPal Pay Later work?
- Having trouble checking out?
- Why is my credit card information not being accepted?
- Why am I getting an error message when I try to submit my order?
- What is a Pre-Authorization?
- What payment methods do you accept?
Offers
- Where do I redeem my promo code?
- How many promo codes can I redeem on my order?
- Can I add a promo code to my recent order?
- Why isn't my coupon working?
- Auto Refresh: Frequently Asked Questions
- The offer sold out. Can I get a rain check?
Accounts & Services
- How do I get added to your mailing list?
- How do I Sign In to My Account?
- Bath & Body Works Text Program
- How do I update my mailing address?
- How do I unsubscribe from your mailing list?
- Why didn't I get coupons?
My Bath & Body Works
- My Bath & Body Works Rewards Program: Frequently Asked Questions
- How do I view my points or rewards history?
- How do I scan my receipt to get points added to my Loyalty account?
- How do I redeem My Bath & Body Works Rewards?
- What are bonus point offers?
- How do I activate a bonus point offer?