Order Basics
- Having trouble checking out?
- Why is my credit card information not being accepted?
- Why am I getting an error message when I try to submit my order?
- What is a Pre-Authorization?
- What payment methods do you accept?
- PayPal
Offers
- Semi-Annual Sale Frequently Asked Questions
- Why isn't my offer code working?
- Where do I redeem my promo code?
- How many promo codes can I redeem on my order?
- Can I add a promo code to my recent order?
- The offer sold out. Can I get a rain check?
My Account & Services
- How do I get added to your mailing list?
- How do I change my email frequency or unsubscribe from offers?
- Why is my Bath & Body Works account locked?
- Why didn't I get a password reset email?
- How do I Sign In to My Account?
- Bath & Body Works Text Program
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Stores
- What is Instacart?
- Where can I find a Bath & Body Works Store near me?
- Is my local store open?
- Is Buy Online Pick Up In Store available at my location?
- Where can I find Bath & Body Works Stores in Canada?
- Are stores in Canada the same as in the U.S.?