At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy.
For orders shipped to Canada, use the step-by-step instructions below to return by mail:
- Our Canadian stores are unable to accept returns for online purchases.
- If you received a damaged, defective, or wrong item from your online order, please contact us right away.
STEP 1: Package your items and the receipt that came with your order(s).
- Complete the return form on the bottom of your receipt.
- Enclose the return form and your return merchandise inside the box and keep the top half of the receipt for your records.
STEP 2: Take your package to the carrier of your choice.
- Be sure that all return packages are properly insured and trackable.
- Return shipping fees are the customer’s expense.
- Keep the tracking information until your return has been processed.
STEP 3: Mail your package to the following address:
- Bath & Body Works
6100 Freemont Boulevard
Mississauga, Ontario L5R 3V7
STEP 4: Please allow up to 21 days for us to receive your return and process your credit.
How Will I Be Refunded?
Ninety days or less from the order date, returns of products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts are based on the purchase price originally paid for the product and will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Additional Return Terms and Conditions:
To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with the Return Policy) will be determined by Bath & Body Works and White Barn in their sole discretion. Bath & Body Works and White Barn reserve the right to modify or withdraw the Return Policy and the 100% satisfaction guarantee at any time with or without notice.
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