We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in the US for a full refund, subject to the terms of our Return Policy.
For orders shipped to Canada, use the step-by-step instructions below to return by mail:
- Our Canadian stores are unable to accept returns for online purchases.
- If you received a damaged, defective, or wrong item from your online order, please contact us right away.
STEP 1: Package your items and the receipt that came with your order(s).
- Complete the return form on the bottom of your receipt.
- Enclose the return form and your return merchandise inside the box and keep the top half of the receipt for your records.
STEP 2: Take your package to the carrier of your choice.
- Be sure that all return packages are properly insured and trackable.
- Return shipping fees are the customer’s expense.
- Keep the tracking information until your return has been processed.
STEP 3: Mail your package to the following address:
- Bath & Body Works
6100 Freemont Boulevard
Mississauga, Ontario L5R 3V7
STEP 4: Please allow up to 21 days for us to receive your return and process your credit.
How Will I Be Refunded?
Ninety days or less from the order date, all returns will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
WE'RE HERE TO HELP!
Chat now or call us at 1-877-832-9272 (6a-2a EST).