At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund, merchandise credit or exchange, subject to the terms of the Return Policy.
Any items(s) purchased online or by phone may be exchanged or returned in Bath & Body Works Stores located within the United States.
If you received a damaged, defective, or wrong item, please contact us right away.
How Will I Be Refunded?
WITH ORIGINAL RECEIPT: Ninety days or less from the original purchase date, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.
WITHOUT ORIGINAL RECEIPT: If you do not have your receipt, your shipping confirmation email can be used as proof of purchase and will follow the “with original receipt” guidelines, above. Otherwise, your return will be subject to the return policy posted in the store at the time of your return. Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
WITH GIFT RECEIPT: Merchandise credit will be issued for the purchase price on the gift receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the credited amount.
GIFT CARDS/eGIFT CARDS: Gift cards (including eGift cards) cannot be returned, exchanged or redeemed for cash unless the total gift card balance is less than $10. TERMS AND CONDITIONS APPLY TO GIFT CARDS: This card is issued by Bath & Body Works GC, LLC. Redeem this card for merchandise only, and for cash when the balance is under $10, at all Bath & Body Works (BBW) or White Barn (WB) US & Puerto Rico store locations and online at BathandBodyWorks.com; it may not otherwise be returned. Check your card balance at a participating BBW or WB store or BathandBodyWorks.com/giftcard. If this card is lost, stolen or destroyed, BBW or WB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call 1-800-640-6052. This card does not expire. Use of this card constitutes acceptance of these terms and conditions. Please record this card number should you need to request a card replacement.
MY BATH & BODY WORKS REWARDS: With a receipt (or shipping confirmation email), an item acquired by redeeming a My Bath & Body Works loyalty program reward (a “Reward”) may be exchanged for another item meeting the eligibility criteria for Reward redemption. Without a receipt, an exchange will be processed pursuant to the terms of the “Additional Store Return Guidelines” section set forth immediately below. If credit is preferred, with or without a receipt, merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
ADDITIONAL STORE RETURN GUIDELINES:
AT SELECT US STORES, YOU WILL BE LIMITED TO $250 IN NON-RECEIPTED RETURNS OR EXCHANGES WITHIN A 90-DAY PERIOD. These limits do not apply to the return or exchange of defective merchandise. At select US stores, Bath & Body Works and White Barn will use an electronic system to record, monitor, analyze, and limit returns and exchanges. At select US stores, a government-issued identification (“ID”) is required in order to track returns and exchanges and Bath & Body Works and White Barn will electronically scan or manually collect information from this ID.
As an alternative to a refund, customers are welcome to exchange product for a replacement that is of the same type and the same ticket price as the product being returned (for example, exchanging a three-wick candle for a different three-wick candle with the same ticket price). To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with the Return Policy) will be determined by Bath & Body Works and White Barn in their sole discretion. All returns, exchanges and price adjustments must be made in the country of original purchase. Policies may vary by store locale. The policy posted in the store of return governs. Bath & Body Works and White Barn reserve the right to modify or withdraw the Return Policy and the 100% satisfaction guarantee at any time with or without notice.
How do I return a store purchase?
What do I do if my item arrives damaged?
WE'RE HERE TO HELP!
Chat with us! Select the blue chat icon in the lower right of your screen or call us at 1-877-832-9272 (6a-2a EST).