We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in the US for a full refund, subject to the terms of our Return Policy.
For orders shipped within the United States, use the step-by-step instructions below to return by mail:
- If you received a damaged, defective, or wrong item from your online order, please contact us right away.
- Online purchases may not be exchanged by mail.
STEP 1: Package your items and your Shipping Confirmation email.
- Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials.
- Print and enclose the top half of your Shipping Confirmation email to use as your return receipt. TIP: Look for the scissor icon in the email!
- If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.
STEP 2: Take your package to the carrier of your choice.
- Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
- You will be responsible for the shipping cost of your return.
- Keep the tracking information until your return has been processed.
STEP 3: Mail your package to the following address:
- Bath & Body Works
Returns Department
7603 Trade Port Drive
Louisville, KY 40258
Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.
STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.
How Will I Be Refunded?
Ninety days or less from the order date, all returns will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.