What if my Item arrives Damaged? We're sorry to hear your item arrived damaged. Please contact us so we can make it right. Chat with us! Select the blue chat icon in the lower right of your screen or call us at 1-877-832-9272 (6a-2a EST). Related articles What if my package is Late or Lost? Online Purchase Return Options Return my Online Purchase in a Store - United States How can I receive SMS text notifications for order tracking?