If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:
- Try re-entering your CID or security code. If your card is saved, try entering it as a new card.
- Ensure that there are no typos or misspellings in your name, street address, city, state and zip code.
- Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered. Check a mailed statement to be sure.
Have you have validated that the information is correct and still receiving an error message with another attempt?
Chat with us! Select the blue chat icon in the lower right of your screen or call us at 1-877-832-9272 (6a-2a EST).