Our return policy is intended to help customers who have issues that are related to poor product performance or unsatisfactory customer experience. As stated in our return policy, we will only accept the return of new, gently used or defective product. Significantly used product is not eligible for return. Whether a product is returned in new, gently used or defective condition will be determined by Bath & Body Works and White Barn in their sole discretion.
How do I return an online purchase?