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Gift returns for online purchases must be returned in a store.
WITH GIFT INVOICE:
An exchange or merchandise credit will be issued for the purchase price on the gift invoice (excluding shipping & handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.
WITH NO INVOICE:
If you do not have your invoice, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.
GIFT CARDS / eGIFT CARDS:
Gift cards/E-Gift Cards cannot be returned or redeemed for cash unless the total balance is under $10. The following Terms & Conditions apply to gift cards: This card is issued by Bath & Body Works GC, LLC. Redeem this card for merchandise only, and for cash when the balance is under $10, at all Bath & Body Works (BBW) or White Barn (WB) US & Puerto Rico store locations and online at BathandBodyWorks.com; it may not otherwise be returned. Check your card balance at a participating BBW or WB store or BathandBodyWorks.com/giftcard. If this card is lost, stolen or destroyed, BBW or WB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call 1-800-640-6052. This card does not expire. Use of this card constitutes acceptance of these terms and conditions. Please record this card number should you need to request a card replacement.
ADDITIONAL GIFT RETURN GUIDELINES:
All returns, exchanges and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; if the return is made with an invoice, the policy on the invoice governs. If the return is made without an invoice, the policy posted in the store of return governs.
In select stores (excluding Massachusetts), a government-issued ID is required for all returns and exchanges. Bath & Body Works will electronically scan this ID for the sole purpose of preventing return abuse. Bath & Body Works does not sell the information obtained through this process. You will be limited to $250 in non-receipted returns within a 90 day period.
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