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Bath and Body Works
SHIPPING & DELIVERY
Order Tracking & Delivery

Articles in this section

What if my Item arrives Damaged?
What if my package is Late or Lost?
What if I am missing an item from my order?
Why didn’t I receive an invoice with my order?
Package Tracking Tips
What do I do if I received the wrong item?
Multiple Shipments
How do I track my order?
How can I receive SMS text notifications for order tracking?
Why am I not seeing any tracking scans for my order?

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What do I do if I received the wrong item?

We're so sorry! If your order arrives with a wrong item, please contact us so we can make it right.

Chat now or call us at 1-877-832-9272 (6a-2a EST).

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Related articles

Contact Customer Care
What if my package is Late or Lost?
What if my Item arrives Damaged?
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