What do I do if I received the wrong item? We're so sorry! If your order arrives with a wrong item, please contact us so we can make it right. Chat now or call us at 1-877-832-9272 (6a-2a EST). Related articles Contact Customer Care What if my package is Late or Lost? What if my Item arrives Damaged? What is your return policy? Why am I not seeing any tracking scans for my order?