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Frequently Asked Questions

  1. What is your return policy?

  2. How much alcohol is in your hand sanitizer?

  3. Hand Soap Limits

  4. Why can't I find hand sanitizers?

  5. What delivery options do you offer?

  6. Are Bath & Body Works candles safe?

  7. Late or Damaged Delivery? Call us at (877) 832-9272

  8. Return a store purchase

  9. Return an online purchase

  10. My Bath & Body Works Rewards Program: Frequently Asked Questions

  11. Wallflower Usage Tips

  12. How do I get added to your mailing list?

  13. How can I tell when a product is expired?

  14. How do I use my car fragrance holder and refill?

  15. Returning a gift

  16. Do you offer a Ship-to-Store option?

  17. Why didn't I receive my Order Confirmation email?

  18. What if my package is late or lost?

  19. Rewards Program: Free Full-Size product up to $16.50 (Free Product)

  20. Changing or cancelling your order

  21. Link to a URL Order Tracking

  22. What payment methods do you accept?

  23. Can I ship my order internationally?

  24. Do you have free shipping?

  25. How can I check the status of my order?

  26. What if my item arrives damaged?

  27. Link to a URL What are your current offers and promotions?

  28. Charitable donations

  29. Link to a URL Modern Slavery Transparency Statement

  30. Why isn't my coupon working?

  31. What is the shelf life of BBW products?

  32. How do I request my favorite fragrance be brought back?

  33. Rewards Program: I just made a purchase but am not a My Bath & Body Works Member. Can I get credit if I join now?

  34. How do I update my mailing address?

  35. What is your policy regarding animal testing?

  36. How do I use my promo code?

  37. Cancelled item(s) / order

  38. Can I open a Bath & Body Works store in my hometown?

  39. Redeeming Gift Cards & eGift Cards

  40. How many promo codes can I redeem on my order?

  41. Why is my credit card information not being accepted?

  42. What if I am missing an item from my online order?

  43. Link to a URL Does my Hand Sanitizer/PocketBac have an expiration date?

  44. Rewards Program: How do I join My Bath & Body Works?

  45. How long will my car fragrance refill last?

  46. When will my order ship?

  47. Why have you stopped making my favorite fragrance?

  48. How does your mailing list work?

  49. Rewards Program: How do I redeem My Bath & Body Works Rewards?

  50. Price adjustments

  51. Rewards Program: Can I get credit for my recent purchase if I join My Bath & Body Works now?

  52. Important Candle Safety Information

  53. Backorders

  54. Rewards Program: How do I earn My Bath & Body Works Rewards?

  55. Wallflower Refill Twist Caps

  56. Rewards Program: How do I edit my personal information?

  57. How are Body Lotion, Body Cream & Body Butter different from one another?

  58. Forgot to add your promo code?

  59. Link to a URL Career opportunities

  60. The offer sold out. Can I get a rain check?

  61. How do I check the balance of my gift card?

  62. What is a retired fragrance? Does that mean it will never be sold again?

  63. Link to a URL Where can I find a Bath & Body Works Store near me?

  64. Rewards Program: Welcome Offer & Birthday Gift

  65. $5.99 Flat Rate Shipping & Handling

  66. Rewards Program: Will my online purchase count toward my rewards?

  67. When will my order ship?

  68. Are prices the same online and in different stores?

  69. Taxes

  70. What if I received the wrong item from my online order?

  71. I forgot my password. Help!

  72. I am seeing an error message that "UPS could not locate the shipment details" for my order

  73. Why am I getting an error message when I try to submit my order?

  74. How do I unsubscribe from your mailing list?

  75. Can I use Apple Pay?

  76. How can I view home fragrance ingredients?

  77. Link to a URL How do I apply for an Angel Credit Card?

  78. Did the price of 5-Pack PocketBac Hand Sanitizers change?

  79. Angel Rewards at Bath & Body Works

  80. What is the difference between White Barn and Bath & Body Works Home Fragrances?

  81. How can I confirm my order details?

  82. APO / FPO addresses

  83. What are your candles made out of?

  84. Do you have scent samples for your products?

  85. Freight Forwarding

  86. Link to a URL Corporate gifts

  87. When will I receive my refund?

  88. Wallflower Scent-Changing Duo Tips

  89. How do I claim a sales tax exemption?

  90. How do I reset my password?

  91. Rewards Program: Do rewards or offers expire?

  92. Why am I not seeing any tracking scans for my order?

  93. Link to a URL Online Privacy Policy

  94. Rewards Program: Can I combine points from multiple accounts?

  95. Link to a URL Angel Credit Card Account Assistance

  96. Link to a URL How do I pay my Angel Credit Card bill?

  97. Rewards Program: What is My Rewards Card?

  98. Duties and taxes in Canada

  99. My "Buy Items, Get Items Free" promotion aren't showing as free on my receipt

  100. Link to a URL I have a question about Angel Credit Card billing or payments

  101. Link to a URL Where do I go to pay my Angel Card bill?

  102. Are Bath & Body Works Stores in Canada the same as in the U.S.?

  103. Lost gift cards

  104. When can you track your Canadian order?

  105. Link to a URL Where can I find Bath & Body Works Stores in Canada?

  106. Rewards Program: What happens to my eligible spend when I return items that counted towards my Reward?

  107. BathandBodyWorks.com Accessibility Policy

  108. How do I keep my personal information safe?

  109. What is My Bath & Body Works?

  110. Rewards Program: Can I return the item I received by redeeming a reward?

  111. Rewards Program: Can I still enroll into My Bath & Body Works if I don't have a smartphone?

  112. Do you offer gift receipts?

  113. Can Gift Cards purchased online be redeemed in Canadian stores?

  114. Is there a way to tell what fragrance a wallflower is?

  115. Is there a difference in burn hours between a single wick and a 3-wick candle?

  116. What makes your high instensity candles different?

  117. A Message to Our Customers

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