{"article":{"id":4410663155219,"url":"https://bathandbodyworkscc.zendesk.com/api/v2/help_center/en-us/articles/4410663155219.json","html_url":"https://customercare.bathandbodyworks.com/hc/en-us/articles/4410663155219-How-do-I-redeem-a-Gift-Card-or-E-Gift-Card","author_id":1903950879125,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-417,"vote_count":843,"upvote_count":213,"downvote_count":630,"section_id":4409289301907,"created_at":"2021-11-16T21:17:51Z","updated_at":"2026-11-06T19:59:18Z","name":"How do I redeem a Gift Card or E-Gift Card?","title":"How do I redeem a Gift Card or E-Gift Card?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-01T10:00:04Z","user_segment_id":null,"permission_group_id":4406578457619,"content_tag_ids":[],"label_names":["Ora1513"],"body":"<p><span style=\"color: #000000;\">A Gift Card or E-Gift Card can be redeemed in Bath &amp;</span> Body Works and White Barn stores in the US or online.</p><ul>\n<li class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"eaf819806bf797478180286416c34f615\"><span style=\"color: #000000;\">PIN numbers are required upon redemption online or in stores. </span></li>\n<li class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"e8879ecb36d1955ce6023de22e27b54a4\"><span style=\"color: #000000;\">Gift cards or E-Gift Cards cannot be applied to previously purchased merchandise.</span></li>\n</ul><hr><p><span style=\"color: #000000;\"><strong>REDEEM ONLINE</strong></span></p><p><span style=\"color: #000000;\"><strong>Desktop or Mobile Browser:</strong> During checkout, click on the section marked “Gift Card” on the billing page. Enter your card number and PIN. Then click APPLY, after reCAPTCHA verification.</span></p><p><span style=\"color: #000000;\"><strong>App:</strong> From the Bag, choose Checkout. </span>On the Checkout page select the right arrow next to Payment. At the bottom you'll find the Add a gift card option.</p><ul>\n<li class=\"wysiwyg-list-color\" style=\"padding-bottom: 10px; padding-left: 20px; --wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"e48e4bbc2d6f9aec2bee1f47fb28c01c4\"><span style=\"color: #000000;\"><strong>Up to 2 Gift Cards can be applied per order. </strong>To redeem more than two gift cards, please visit a Bath &amp; Body Works store.</span></li>\n<li class=\"wysiwyg-list-color\" style=\"padding-bottom: 10px; padding-left: 20px; --wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"ea4f7267526e1f29bbcb9799d3a40bae5\"><span style=\"color: #000000;\">If the amount of your Gift Card or E-Gift Card does NOT cover the total online order amount, you must pay the remainder with a valid payment method or PayPal.</span></li>\n<li class=\"wysiwyg-list-color\" style=\"padding-bottom: 10px; padding-left: 20px; --wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"ec50ef25841e2971fbcb49f96021dc9d5\"><span style=\"color: #000000;\">If the amount of your card is more than the total amount, the balance will remain on your Gift Card or E-Gift Card.</span></li>\n<li class=\"wysiwyg-list-color\" style=\"padding-bottom: 10px; padding-left: 20px; --wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"ebcf4ca7c2ffa42b5058f3485981e6e90\"><span style=\"color: #000000;\">If your order cannot be fulfilled or you return any items, we’ll refund you with a new E-Gift Card to your email address. </span></li>\n<li class=\"wysiwyg-list-color\" style=\"padding-left: 20px; --wysiwyg-list-marker-color: #000000;\" data-list-item-id=\"e3ac9ddf297745f59418243baade32b59\"><span style=\"color: #000000;\">If your card does not have a PIN, please contact us.</span></li>\n</ul><p><span style=\"color: #000000;\"><strong>REDEEM IN-STORE</strong></span></p><p><span style=\"color: #000000;\">Present your physical Gift Card, mobile app Gift Card, or E-Gift Card barcode from your mobile phone (you can also print the email that includes the barcode and PIN) when you're ready to check out.  </span></p><p> </p><p><span style=\"color: #000000;\"><strong>TERMS AND CONDITIONS</strong></span></p><p><span style=\"color: #000000;\">This card is issued by Bath &amp; Body Works GC, LLC. Redeem this card at all Bath &amp; Body Works (BBW) or White Barn (WB) US &amp; Puerto Rico store locations and online at BathandBodyWorks.com for merchandise only. Not redeemable for cash except where required by applicable law. Card may not be returned. Check your card balance at a participating BBW or WB store or BathandBodyWorks.com/giftcard. If this card is lost, stolen or destroyed, BBW or WB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call 1-800-640-6052. This card does not expire. Use of this card constitutes acceptance of these terms and conditions. PLEASE RECORD THIS CARD NUMBER SHOULD YOU NEED TO REQUEST A CARD REPLACEMENT.</span></p><p> </p><p><span style=\"color: #000000;\">RELATED ARTICLES:</span></p><p><a href=\"https://customercare.bathandbodyworks.com/hc/en-us/articles/4410658713747\"><span style=\"color: #000000;\">How do I check the balance of my gift card?</span></a></p><p><a href=\"https://customercare.bathandbodyworks.com/hc/en-us/articles/32636943757331\"><span style=\"color: #000000;\">Why am I getting an error message when trying to redeem my Gift Card and/or E-Gift Card?</span></a></p><p><a href=\"https://customercare.bathandbodyworks.com/hc/en-us/articles/4410652258707\"><span style=\"color: #000000;\">I lost my gift card. Is there anything I can do?</span></a></p><p><a href=\"https://customercare.bathandbodyworks.com/hc/en-us/articles/4410663157523\"><span style=\"color: #000000;\">Why didn't my recipient receive the E-Gift Card I sent?</span></a></p><p> </p>","user_segment_ids":[]}}